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With over a decade of experience as a UX/UI designer, I’ve witnessed firsthand the impact that design choices can have on user experience. So when I encountered the new Sonos app, I couldn’t help but feel a pang of disappointment. Despite its reputation for excellence in the home audio industry, Sonos seems to have missed the mark with its latest app update. Let’s delve into why, from a design perspective, the new Sonos app falls short of expectations.

Disregard for User Experience Principles

As a seasoned UX/UI designer, I understand the importance of adhering to established principles of usability and user-centred design. Unfortunately, it appears that the creators of the new Sonos app overlooked these fundamental principles in their quest for a fresh look. The result? A user experience that feels disjointed, confusing, and frustratingly complex.

Performance Hiccups

In addition to its convoluted design, the new Sonos app suffers from performance issues that range from annoying to downright disruptive. Users report sluggish response times, frequent crashes, and connectivity problems with their speakers. These issues not only detract from the overall listening experience but also raise concerns about the reliability of the Sonos ecosystem.

Missing Features

Beyond its usability and performance issues, the new Sonos app also lacks several features that were once staples of the platform. Advanced EQ settings, customisable playlists, and seamless integration with third-party services have all but disappeared, leaving users feeling short-changed and underwhelmed. It seems that in its quest to modernise the app, Sonos has sacrificed functionality in favour of a sleeker design.

Community Backlash

Unsurprisingly, the backlash against the new Sonos app has been swift and vocal. Social media platforms are abuzz with complaints and frustrations from disillusioned users who feel abandoned by a company they once trusted. Some have even gone so far as to revert to older versions of the app or seek alternative solutions for their home audio needs.


In conclusion, the new Sonos app represents a significant misstep for a company that was once synonymous with innovation and quality. Its convoluted design, performance issues, and missing features have alienated many loyal users and cast doubt on the future direction of the Sonos ecosystem. As competitors continue to up their game in the home audio space, Sonos must listen to its customers and prioritize functionality and user experience if it hopes to regain their trust and loyalty. Until then, the symphony of Sonos may fall on deaf ears.

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